| Murry,
We do accept that questions will and can be raised freely. We have full moderation rights to this section and dont feel the need to moderate what our customers say by deleting threads. The question was raised for all to see, and the repercusions of some threads on these forums need to be seen by those who partake in them. The wording of the post could be viewed wrongly. It appears that i have viewed it that way. So others could do too. Reputations are a very fine line of good and bad.
We want our product to seen as not just a product, but a stack of continued support from us to the purchaser.
This was not portrayed in the original first post on this thread.
We are as honest as we can be about our problems, if we have never seen a problem, then we dont know about it. We see a heafty% of our failures some going back to the lightning, commodor etc. Dougal Never asked us if it was a known problem. So how can archers in the field be expected to know what our deepest darkest secrets are...
We do treat threads of this nature as "OUCH" when it relates to other manucfacturers. As they are very hard to address. Look at the Border limb fit issue thread, casting a question about our limb fit, putting off customers
It was hinted several years ago that it was our limbs that caused those limb bolts to snap. This issue still crops up. These observations last for years... This hinders sales, even though it wasnt our fault.
There was no reasoning in Dougals first post to indicate his reason for the question. Stating "I have heard" gives a good reason for the question. Asking "is there more" looks more like an invite.
If i didnt know the other side of the conversation, id think Dougal was in dispute with Border and was looking to find more disgruntled customers.
I have said my peice, and if there are any more broken ML2 Limb butts out there that have happened, then we will let them voice them freely. Im just asking not just Dougal but all archers, that the intention was not clear. Forums are a great place to find out infomation, but pints can be half full or half empty. Its the choice of wording that that changes the mood of the half pint.
hope this explains my view on my first post.  |