[BorderBows]

There are two Sids here. My Dad answers the emails, i sit here on the forum, while being in the bowels of production...

We offered a discount as a means to help out. We are not sure what caused the fail as this is a first for us, and as i said, there are lots of pairs of ML2s out there. Many with many thousands of shots though them. Even some hard shot 72" limbs are still ok from what we have heard.

We at Border have an issue, when a public discussion differs form an private one.

We offered £105 off of TXGs (30% off the current list price of any replacement limb model ) as we are not sure exactly who was to blame, user error, or manufacturer/materials. The next question is, how long is a set of limbs expected to last? some of our limbs are 17 years old, and some people change every year. There is no set life span from what we can gather. The Problem lies in that a 7year old limb has broken, and we have little evidence to show whats gone wrong, other than the pictures. No history or log. What we can say is that a stringing accident can put small cracks in a limb, leading to limb core failure some considerable time later, as the cracks grow with every shot cycle untill failure. in this case we are not implying you caused the break as we really have no experince of this particular break. This is why we are offering help even on a limb thats well out of warrenty.

When a stringing accident happend and the failure some months later, the archer insists on "well it just snapped and i wasnt doing anything at the time" This is quite a bad situation as the customer has dismissed the stringing accident months before and can no longer remember it. Leading to what is the truth from the customers point of view as far as they can remember. And leads the manufacturer up a blind ally.
(this is a public thread, so this neednt apply to you Dougal)

We are just trying to add some balance to what appear to be a badly approached thread. We are happy to stand by this offer of discount untill your situation settles, as we stand by our product and the customers that choose it.

This is all on a case by case basis. When it is clear that its user neglect, then the offer of help is less. When its a case of genuine error, or unknown reason, we try to help as much as possible. When it is our fault then we replace even outside of warranty to within reason.

This is outside of warranty (1year) and as far as we know, unknown reason, so we are extending our arm of help as an expression of loyalty back to the archers who have chosen us. So is this offer of help worth questioning our limbs publicly, so we feel a need to expose our efforts to help. We just feel that if you want to avoid a bump on your head, inspect your kit. Not name and shame the brand, after what we hope was a extreamly generous offer.

When you buy a bow from us, you get the all the issues related to cutting edge design and technology but you also get a open ear to your questions, issues and problems.

Anything outside of the first year is unlikely to be either labour or materials.
Anything after 2 years is getting even more remote, but still possible. This goes for most products. This goes for Write down warranties which progressivly reduce over the period. Till the manufacturer accepts no responcability. Our crash replacment program extends for the life of the product to the original owner And covers all reasons for falure (this applies to direct customers only) (Dougal, your retrospectivly included in this one as are all directly pruchased bows)

hope this clarifies our intentions on this hicup and our commitment to those who choose us.