Honestly I'd love to phone, but living on the West Coast of Canada means that I'd either need to phone when I sleep, or phone while I'm at work. Both of these are poor options
As a customer, I shouldn't have to be chasing people down. I honestly don't understand how a company can survive while not answering inquiries via email. VERY poor business practice imho.
I guess I'll have to try to get up early on Monday to phone. Very irritating.