Sid - want to order limbs

[yankee]

Hello Sid (or someone who can help)

I am trying to contact you via e-mail. No answers. Maybe you haven't been in, or maybe my recent e-mails are not reaching you.

Are you receiving messages from "Jones Family" (dstzn@brxxxxx.net) about wanting to order some Black Douglas limbs?

If not please respond here so we can figure out how to communicate.

Thanks

Doug

[crow]

hiya Yankee

ive been trying to email sid about an order as well and dont know whether my emails are getting through either. could you post a reply to me to let me know the sittuation if you get any details.

cheers
Crow

[BorderBows]

We have both your emails.

We are flat out, and we have been training new staff.

Between new staff lifting questions all day, and the extra work load of dealing with being behind our quoted deadlines, we are struggling with emails.

It also doesnt help you guys when we have a 2 day holiday. (Friday and monday) due to easter.

Our Original plan last summer included my dad and myself answering emails. Due to Dave our production director having a triple heart bypass at Xmas, i have been full time in the factory. This puts all the emails onto my dad (Sid) and he is drowning in them, And a good reply is worth writing, and not spitting a quick reply to you.

Dave is due back on monday, due to a clean bill of health. Give us a week or two for Dave to catch up to speed and i shall be back helping my dad.

Hope this explains things a tad.

Sid

[yankee]

Thanks for Answering Sid

Nothing wrong with being busy - sure beats the alternative!

I just had no other way to see if e-mails were working.

I have no problem being patient as long as I know I got through.

Doug

[BorderBows]

Originally Posted by yankee

Thanks for Answering Sid

Nothing wrong with being busy - sure beats the alternative!

I just had no other way to see if e-mails were working.

I have no problem being patient as long as I know I got through.

Doug

We have 2 things to say.
firstly, cheers for the understanding. We cant say that one enough over the last few months.
secondly all new folks here get and warm welcome. Just spotted your new to the forum.

[crow]

yep Crow says sorry to, didnt realise you were snowed under, just thought there might be a problem with your server or you had changed ip address. anyhoo no problems with waiting for a reply hope to here from you when you get things running smoothly again and i hope Dave is feeling well.

best regards
Crow

[bethany]

Don't give up - make sure you talk to Sid - you'll get excellent service and fantastic limbs!
Helen (Bethany's mum)

[BorderBows]

Yickes! cheers for that, but there are two Sids here. I think you spoke to my dad though


My dad is on Email and mostly phone duty, though the three of us in the office deal with the phones

[bethany]

I've spoken to both of you at various times and the quality of the service is always excellent!
All three archers in our house shoot with Border limbs, and we wouldn't have it any other way!